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1. Log In
2. Cart Settings
3. Payment/Gateway Settings
4. Payment Gateway Configuration

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Document Number: 1019

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Contact Orbital support (866) 645-1314 and request that they add "" to the list IPs that are allowed to do credit card processing using your account.

The following Orbital gateway errors are common if you either have incorrect information in "Payment/Gateway Settings"
9717 - Security Information - agent/chain/merchant is missing

The following Orbital gateway error is common if Orbital has not added our IP address to the allowed list.
20412 - Precondition Failed: Security Information is missing